Friend Communications, Inc. Privacy Statement
We are concerned about your privacy.
Friend Communications is committed to protecting our customers personal
and confidential information. In the course of providing you with
various services, we need to collect and maintain certain nonpublic
personal information about you. This Privacy Statement answers some
questions about what nonpublic information we collect, what we do
with it, and how we protect it.
What types of nonpublic personal information about me does Friend
Communications collect?
- Information provided by you, such as name,
address, phone number and email.
- Information that helps us process your
transactions, such as recreational and travel memberships and
associations, personal preferences, information about your units
and vehicles, credit card and other financial information.
- Information about your transactions with
us and with our affiliated businesses.
Why does Friend Communications disclose
my nonpublic personal information?
Friend Communications may disclose personal information about you
described above, primarily to offer you a broader range of services,
improve your experience with us and serve you more efficiently.
All the information we obtain from you may be disclosed to our partners
who provide you services, except for credit card and/or other financial
information, which is only disclosed to selected partners who need
the information to complete a transaction.
How does Friend Communications protect the confidentiality and
security of my nonpublic personal information?
We maintain physical, electronic, and procedural safeguards to guard
your nonpublic personal information. We protect your account information
by placing it on the secure portion of our website. Our servers
have been enabled with Secure Sockets Layer (SSL) technology to
prevent unauthorized parties from viewing your nonpublic personal
information that you give or access during a secure session. This
is why you must enter a unique User Name and Password each time
you access your account information online. In addition, we employ
VeriSign's digital certificate services to authenticate that you
are transacting with Friend Communications, CampingFriend.com, TravelFriend.com
or one of our other internet portals.
You can take steps to maximize your security online and protect
your confidential information. Never share your Password with anyone,
and change it periodically. You can change your User Name and Passwords
at any time through the Set Passwords & Features link under
the User Profile tab. When using a Friend Communications website,
you should always exit by using the "LOG OFF" button located
at the top of every web page or close your browser completely.
What should I know about "cookies"?
"Cookies" are elements of data that a website can send
to your browser and store on your computer. Cookies do not contain
personal information about you (unless you knowingly provide it).
Cookies can note that your browser was used to visit certain sites,
pages, or advertisements on a certain date. Friend Communications
uses cookies to enhance the navigation and functionality of our
website; to verify your identity securely, and to personalize aspects
of your experience on our website. We also use cookies to let us
know how visitors are using our website, so that we can improve
our website and your experience on it. Friend Communications permits
certain third party ad servers to set cookies through our website
to track performance of advertisements and to collect aggregate
data on web page viewing. You do have control over cookies. Most
browsers can be set to notify you when a cookie is being placed
on your computer. You can also set most browsers to refuse to accept
cookies, although this may affect your Internet experience. You
can also erase cookies that are already on your computer. For more
information on working with cookies, you should consult the User
Manual, FAQ, or Help function of your specific browser and operating
system software.
Email Opt-In Policy
This email privacy policy is directed to subscribers of Leisure
Holding Inc. mailing lists and email notifications. This policy
covers Leisure Holding Inc., FriendCommunications.com, ReservationFriend.com,
Camping Ads.com, Camping.com, CampingFriend.com, RVSales.com
and any other entity owned by or doing business as an affiliate
of Leisure Holding Inc. This policy covers what mailing lists we
maintain, and what mailing options are available as well as how
users can update or change their information or preferences.
If you feel that Leisure Holding Inc. and its affiliated brands
are not abiding by this privacy policy, please contact us at support@friendcomm.net
and place the word "privacy" in the subject line.
This email privacy policy covers the following:
- Leisure Holding Inc. and its affiliates
email policy overview
- What mailing lists Leisure Holding Inc.
and its affiliates maintain and your subscription options
- Changing your subscription preferences
- Third party mailings
- Contacting Leisure Holding Inc. and its
affiliates about your privacy
- Notification of changes in this privacy
policy
Leisure Holding Inc. and its affiliates
email policy overview
Leisure Holding Inc. and its affiliates maintain an opt-in policy
in regard its email notifications and email marketing mailings.
We only send email to individuals who have requested that these
mailings be sent to them, or as part of an ongoing relationship
we have with an individual or business (partners and customers).
Your right to control what mailings, if any, you receive from Leisure
Holding Inc. and its affiliates is important to us. The information
below will assist you in understanding the different mailing options
you have, and how you may notify us of changes in the mailings you
wish to receive or to unsubscribe in general.
Though we may include announcements from partners or other third
parties in some mailings, we do not provide mailing lists to third
parties or distribute the Leisure Holding Inc. and its affiliate's
mailing lists to third parties.
What mailing lists Leisure Holding Inc. and its affiliates maintain
and your subscription options
Leisure Holding Inc. and its affiliates mailing lists for current
customers, business partners and affiliations
Notifications from Hosting and Customer Service
Scheduled maintenance site status notifications
Leisure Holding Inc. and its affiliates can subscribe to receive
notifications regarding upcoming maintenance which may impact
their hosted websites, online reservation systems or online advertising
as well as notifications of any outages or loss of service in
its hosted solutions and to clarify root cause and solution to
these issues. If you are a Leisure Holding Inc. and/or its affiliate's
customer, you can request these hosting announcements. Customers
of Leisure Holding Inc. and its affiliates are encouraged to opt-in
to receive these maintenance notifications as email notifications
are the primary means of communicating with our customers and
partners regarding upcoming maintenance activity.
Proactive support and technical notifications
At times Leisure Holding Inc. and/or its affiliates customer service
department notifies affected customers of means of optimizing
product usage or potential product issues. Customers of Leisure
Holding Inc. and its affiliates are encouraged to opt-in to receive
these service announcements as email notifications are the primary
means of communicating with our customers regarding proactive
support and technical notifications.
New software release notifications
Leisure Holding Inc. and/or its affiliates customer service department
notifies interested customers of new product release availability.
Customers of Leisure Holding Inc. and its affiliates can opt-in
to receive these service announcements. Customers of Leisure Holding
Inc. and its affiliates are encouraged to opt-in to receive these
new software release notifications in order to keep up-to-date
regarding our new product offerings. Leisure Holding Inc. and
its affiliates utilize email notifications as the primary means
of communicating with our customers regarding new product releases.
Marketing Mailings and Newsletters
Periodic notifications on products,
services, offerings and features
Leisure Holding Inc. and
its affiliates maintain a list of contacts who have expressed
an interest in receiving periodic product information from Leisure
Holding Inc. and/or its affiliates. If you are interested in receiving
this information, you may subscribe.
Periodic notifications on best practices, white papers, web
casts and resources
Leisure Holding Inc. and its affiliates maintains a list of contacts
who have expressed an interest in receiving periodic announcements
and updates about online marketing, advertising and reservation
solutions, as well as best practices, white papers, web casts
and resources from Leisure Holding Inc. and/or its affiliates
for the outdoor recreation industry. If you are interested in
receiving this information, you may subscribe.
Quarterly newsletter
Leisure Holding Inc. and its affiliates offers quarterly email
newsletters which are sent to its customers, partners and business
affiliates who have requested to receive the newsletter. If you
are a customer, partner or business affiliate of Leisure Holding
Inc. and its affiliates, you may subscribe to these quarterly
newsletters.
Partner Information
Leisure Holding Inc. and/or its affiliates maintain a list of
contacts who have expressed an interest in receiving periodic
notifications from our business alliance partners. Leisure Holding
Inc. and/or its affiliates do not release these email addresses
to these partners but will on occasion execute email notifications
on behalf of these partners. If you are a customer, partner or
business affiliate of Leisure Holding Inc. and/or its affiliates,
you may subscribe to receive these business partner notifications.
Leisure Holding Inc. and its affiliates
mailing lists for potential
customers, business partners and affiliations
Periodic notifications on products,
services, offerings and features
Leisure Holding Inc. and its affiliates maintain a list of contacts
who have expressed an interest in receiving periodic product information
from Leisure Holding Inc. and/or its affiliates. If you are interested
in receiving this information, you may subscribe.
Periodic notifications on best practices, white papers, web
casts and resources
Leisure Holding Inc. and its affiliates maintains a list of contacts
who have expressed an interest in receiving periodic announcements
and updates about online marketing, advertising and reservation
solutions, as well as best practices, white papers, web casts
and resources from Leisure Holding Inc. and/or its affiliates
for the outdoor recreation industry. If you are interested in
receiving this information, you may subscribe.
Quarterly newsletter
Leisure Holding Inc. and its affiliates offers quarterly email
newsletters which are sent to its potential customers, partners
and/or business affiliations who have requested to receive the
newsletter. If you are a potential customer, partner and/or business
affiliate of Leisure Holding Inc. and its affiliates, you may
subscribe to receive these quarterly newsletters.
Partner Information
Leisure Holding Inc. and/or its affiliates maintain a list of
contacts who have expressed an interest in receiving periodic
notifications from our business alliance partners Leisure Holding
Inc. and/or its affiliates do not release these email addresses
to these partners but will on occasion execute email notifications
on behalf of these partners. If you are a potential customer,
partner and/or business affiliate of Leisure Holding Inc. and/or
its affiliates, you may subscribe to receive these business partner
notifications.
Other email notifications
Answer update notifications
Visitors to the Leisure Holding Inc. and/or its affiliated websites,
support site, can request automated notification when specific
answers are updated in our online knowledge base. You may choose
to receive these notifications when viewing the answer you would
like to receive notification about.
Transactional emails
Leisure Holding Inc. and/or its affiliates typically send an automated
email confirmation when a form is completed requesting information
from Leisure Holding Inc. and its affiliates or when transactions
such as purchasing reservations, purchasing advertising or requesting
information about our products and services.
Customer support incidents and responses
Responses to customer support or pre-sales support requests are
handled through email.
Changing your subscription preferences
Leisure Holding Inc. and its affiliates mailing lists
Customer and partner communications
As a Leisure Holding Inc. and/or its affiliates customer, partner
or potential customer, partner and/or business affiliate, you
can update your mailing preferences at any time by visiting the
"Mailing Preferences" page on our website(s) or by updating
your email preferences under "My Profile" in our customer
support area, or by following either of the convenient links located
at the bottom of any email from Leisure Holding Inc. and its affiliates.
Requests submitted through one of these methods are processed
and effective immediately.
In addition, you may email a request to support@friendcomm.net
with a subject line of "unsubscribe" or reply to any
email from Leisure Holding Inc. and its affiliates requesting
that your address be unsubscribed. Please be aware that unsubscribe
requests submitted this way will take longer to process and may
not be effective immediately.
Non-customer communications
As a web site visitor who has requested that we send you email
updates, you can update your subscription preferences or unsubscribe
through our "Mailing Preferences" page on our website(s).
Unsubscribe requests submitted through this form are processed
and effective immediately.
In addition, you may email a request to support@friendcomm.net
with a subject line of "unsubscribe" or reply to any
email from Leisure Holding Inc. and/or its affiliates by requesting
that your address be unsubscribed. Please be aware that unsubscribe
requests submitted this way will take longer to process and may
not be effective immediately.
Other email notifications:
Answer update notifications
You can unsubscribe from your answer notifications through the
"My Stuff" section of the support site where you subscribed
to the answer.
Site upgrade notifications
You will only receive these messages if you have an active support
login with Leisure Holding Inc and its affiliates.
Transactional emails
You will only receive transactional emails from Leisure Holding
Inc. and its affiliates when you request information or complete
an actual online transaction such as an online reservation, purchase
advertising or request information regarding our products and
services. There is no need to unsubscribe from these one-time
mailings.
Customer support incidents and responses
You will only receive these email responses in reply to specific
support requests, or in response to technical issues detected
by Leisure Holding Inc. and/or its affiliates proactive monitoring.
There is no need to unsubscribe from these interactive mailings.
It is highly recommended that you do not unsubscribe from receiving
these types of emails as this is our primary means of communicating
with our customers, partners and affiliations regarding customer
support incidents and responses.
Third party mailings
Occasionally, Leisure Holding Inc. and its affiliates may contract
with a third party to communicate on their behalf to the third party's
contacts. We do not collect your email address or contact information
from this third party, and we do not have access to their mailing
list.
Depending on the nature of the third party mailing, we may, in order
to comply with applicable laws, provide the third party with a suppression
list of contacts to exclude from their list. The third party does
not have permission to keep or market to this list, or to use it
in any way other than as a suppression list for a mailing they are
providing on Leisure Holding Inc. and/or its affiliates ' behalf.
Contacting Leisure Holding Inc.
and its affiliates about your privacy
If you have any questions about this privacy statement, the practices
of this site, or your dealings with this web site, you can contact
us at support@friendcomm.net
and include in the subject line of your email "privacy."
Headquarters
Leisure Holding Inc.
1855 W. Katella Ave., Suite 350
Orange, CA 92867
United States
1.888.333.9383
Notification of Changes in This Privacy
Policy
Changes to this privacy policy will be posted to Leisure Holding
Inc. affiliated web sites. Though we will not change this policy
in such a way to significantly reduce a user's expected level of
privacy, we do encourage users to return to the privacy policy periodically
to review the policy and to consider any changes.
Copyright Infringement Notice
Procedure for Making Claims of Copyright Infringement
If you believe that your work is being displayed on our site in
a manner that constitutes copyright infringement, please notify
our designated agent and we will promptly remove or disable access
to the work in accordance with the Digital millennium Copyright
Act. An effective notification will contain the following:
1. Identification of the copyrighted work
claimed to have been infringed and the location of the work online.
2. A statement by you that you have a good faith belief that use
of the material in the manner complained of is not authorized
by the copyright owner, the copyright owner's agent, or the law.
3. A statement by you that the information in the notification
is accurate, and that, under penalty of perjury, you either are
the copyright owner or are authorized to act on behalf of the
owner of the exclusive right that is allegedly infringed.
4. Proper notice should be mailed to the address below or faxed.
All notifications must be signed by the copyright owner or authorized
agent.
5. Include your mailing address, phone number, email address,
and full name.
Proper notice containing the above items
should be faxed or mailed to:
Deb Kohls - Vice President
Friend Communications
1855 W. Katella Ave., Suite 350
Orange, CA 92867
Fax: 714-288-8689
Contact Information
For answers to other questions regarding Friend Communications Privacy
Statement, please email reservationfriend@custhelp.com
or call 1-888-333-9383.
This Privacy Statement is for Friend Communications, Inc., CampingFriend.com,
TravelFriend.com and any other trade names of Friend Communications.
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