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Friend Communications, Inc. Privacy Statement

We are concerned about your privacy.

Friend Communications is committed to protecting our customers personal and confidential information. In the course of providing you with various services, we need to collect and maintain certain nonpublic personal information about you. This Privacy Statement answers some questions about what nonpublic information we collect, what we do with it, and how we protect it.

What types of nonpublic personal information about me does Friend Communications collect?

  • Information provided by you, such as name, address, phone number and email.
  • Information that helps us process your transactions, such as recreational and travel memberships and associations, personal preferences, information about your units and vehicles, credit card and other financial information.
  • Information about your transactions with us and with our affiliated businesses.

Why does Friend Communications disclose my nonpublic personal information?
Friend Communications may disclose personal information about you described above, primarily to offer you a broader range of services, improve your experience with us and serve you more efficiently. All the information we obtain from you may be disclosed to our partners who provide you services, except for credit card and/or other financial information, which is only disclosed to selected partners who need the information to complete a transaction.

How does Friend Communications protect the confidentiality and security of my nonpublic personal information?
We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information. We protect your account information by placing it on the secure portion of our website. Our servers have been enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized parties from viewing your nonpublic personal information that you give or access during a secure session. This is why you must enter a unique User Name and Password each time you access your account information online. In addition, we employ VeriSign's digital certificate services to authenticate that you are transacting with Friend Communications, CampingFriend.com, TravelFriend.com or one of our other internet portals.

You can take steps to maximize your security online and protect your confidential information. Never share your Password with anyone, and change it periodically. You can change your User Name and Passwords at any time through the Set Passwords & Features link under the User Profile tab. When using a Friend Communications website, you should always exit by using the "LOG OFF" button located at the top of every web page or close your browser completely.

What should I know about "cookies"?

"Cookies" are elements of data that a website can send to your browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date. Friend Communications uses cookies to enhance the navigation and functionality of our website; to verify your identity securely, and to personalize aspects of your experience on our website. We also use cookies to let us know how visitors are using our website, so that we can improve our website and your experience on it. Friend Communications permits certain third party ad servers to set cookies through our website to track performance of advertisements and to collect aggregate data on web page viewing. You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can also set most browsers to refuse to accept cookies, although this may affect your Internet experience. You can also erase cookies that are already on your computer. For more information on working with cookies, you should consult the User Manual, FAQ, or Help function of your specific browser and operating system software.

Email Opt-In Policy
This email privacy policy is directed to subscribers of Leisure Holding Inc. mailing lists and email notifications. This policy covers Leisure Holding Inc., FriendCommunications.com, ReservationFriend.com, Camping Ads.com, Camping.com, CampingFriend.com, RVSales.com and any other entity owned by or doing business as an affiliate of Leisure Holding Inc. This policy covers what mailing lists we maintain, and what mailing options are available as well as how users can update or change their information or preferences.

If you feel that Leisure Holding Inc. and its affiliated brands are not abiding by this privacy policy, please contact us at support@friendcomm.net and place the word "privacy" in the subject line.

This email privacy policy covers the following:

  1. Leisure Holding Inc. and its affiliates email policy overview
  2. What mailing lists Leisure Holding Inc. and its affiliates maintain and your subscription options
  3. Changing your subscription preferences
  4. Third party mailings
  5. Contacting Leisure Holding Inc. and its affiliates about your privacy
  6. Notification of changes in this privacy policy

Leisure Holding Inc. and its affiliates email policy overview
Leisure Holding Inc. and its affiliates maintain an opt-in policy in regard its email notifications and email marketing mailings. We only send email to individuals who have requested that these mailings be sent to them, or as part of an ongoing relationship we have with an individual or business (partners and customers).

Your right to control what mailings, if any, you receive from Leisure Holding Inc. and its affiliates is important to us. The information below will assist you in understanding the different mailing options you have, and how you may notify us of changes in the mailings you wish to receive or to unsubscribe in general.

Though we may include announcements from partners or other third parties in some mailings, we do not provide mailing lists to third parties or distribute the Leisure Holding Inc. and its affiliate's mailing lists to third parties.

What mailing lists Leisure Holding Inc. and its affiliates maintain and your subscription options

Leisure Holding Inc. and its affiliates mailing lists for current customers, business partners and affiliations

Notifications from Hosting and Customer Service

Scheduled maintenance site status notifications
Leisure Holding Inc. and its affiliates can subscribe to receive notifications regarding upcoming maintenance which may impact their hosted websites, online reservation systems or online advertising as well as notifications of any outages or loss of service in its hosted solutions and to clarify root cause and solution to these issues. If you are a Leisure Holding Inc. and/or its affiliate's customer, you can request these hosting announcements. Customers of Leisure Holding Inc. and its affiliates are encouraged to opt-in to receive these maintenance notifications as email notifications are the primary means of communicating with our customers and partners regarding upcoming maintenance activity.

Proactive support and technical notifications
At times Leisure Holding Inc. and/or its affiliates customer service department notifies affected customers of means of optimizing product usage or potential product issues. Customers of Leisure Holding Inc. and its affiliates are encouraged to opt-in to receive these service announcements as email notifications are the primary means of communicating with our customers regarding proactive support and technical notifications.

New software release notifications
Leisure Holding Inc. and/or its affiliates customer service department notifies interested customers of new product release availability. Customers of Leisure Holding Inc. and its affiliates can opt-in to receive these service announcements. Customers of Leisure Holding Inc. and its affiliates are encouraged to opt-in to receive these new software release notifications in order to keep up-to-date regarding our new product offerings. Leisure Holding Inc. and its affiliates utilize email notifications as the primary means of communicating with our customers regarding new product releases.

Marketing Mailings and Newsletters

Periodic notifications on products, services, offerings and features
Leisure Holding Inc. and its affiliates maintain a list of contacts who have expressed an interest in receiving periodic product information from Leisure Holding Inc. and/or its affiliates. If you are interested in receiving this information, you may subscribe.

Periodic notifications on best practices, white papers, web casts and resources
Leisure Holding Inc. and its affiliates maintains a list of contacts who have expressed an interest in receiving periodic announcements and updates about online marketing, advertising and reservation solutions, as well as best practices, white papers, web casts and resources from Leisure Holding Inc. and/or its affiliates for the outdoor recreation industry. If you are interested in receiving this information, you may subscribe.

Quarterly newsletter
Leisure Holding Inc. and its affiliates offers quarterly email newsletters which are sent to its customers, partners and business affiliates who have requested to receive the newsletter. If you are a customer, partner or business affiliate of Leisure Holding Inc. and its affiliates, you may subscribe to these quarterly newsletters.

Partner Information
Leisure Holding Inc. and/or its affiliates maintain a list of contacts who have expressed an interest in receiving periodic notifications from our business alliance partners. Leisure Holding Inc. and/or its affiliates do not release these email addresses to these partners but will on occasion execute email notifications on behalf of these partners. If you are a customer, partner or business affiliate of Leisure Holding Inc. and/or its affiliates, you may subscribe to receive these business partner notifications.

Leisure Holding Inc. and its affiliates mailing lists for potential customers, business partners and affiliations

Periodic notifications on products, services, offerings and features
Leisure Holding Inc. and its affiliates maintain a list of contacts who have expressed an interest in receiving periodic product information from Leisure Holding Inc. and/or its affiliates. If you are interested in receiving this information, you may subscribe.

Periodic notifications on best practices, white papers, web casts and resources
Leisure Holding Inc. and its affiliates maintains a list of contacts who have expressed an interest in receiving periodic announcements and updates about online marketing, advertising and reservation solutions, as well as best practices, white papers, web casts and resources from Leisure Holding Inc. and/or its affiliates for the outdoor recreation industry. If you are interested in receiving this information, you may subscribe.

Quarterly newsletter
Leisure Holding Inc. and its affiliates offers quarterly email newsletters which are sent to its potential customers, partners and/or business affiliations who have requested to receive the newsletter. If you are a potential customer, partner and/or business affiliate of Leisure Holding Inc. and its affiliates, you may subscribe to receive these quarterly newsletters.

Partner Information
Leisure Holding Inc. and/or its affiliates maintain a list of contacts who have expressed an interest in receiving periodic notifications from our business alliance partners Leisure Holding Inc. and/or its affiliates do not release these email addresses to these partners but will on occasion execute email notifications on behalf of these partners. If you are a potential customer, partner and/or business affiliate of Leisure Holding Inc. and/or its affiliates, you may subscribe to receive these business partner notifications.

Other email notifications

Answer update notifications
Visitors to the Leisure Holding Inc. and/or its affiliated websites, support site, can request automated notification when specific answers are updated in our online knowledge base. You may choose to receive these notifications when viewing the answer you would like to receive notification about.

Transactional emails
Leisure Holding Inc. and/or its affiliates typically send an automated email confirmation when a form is completed requesting information from Leisure Holding Inc. and its affiliates or when transactions such as purchasing reservations, purchasing advertising or requesting information about our products and services.

Customer support incidents and responses
Responses to customer support or pre-sales support requests are handled through email.

Changing your subscription preferences

Leisure Holding Inc. and its affiliates mailing lists

Customer and partner communications
As a Leisure Holding Inc. and/or its affiliates customer, partner or potential customer, partner and/or business affiliate, you can update your mailing preferences at any time by visiting the "Mailing Preferences" page on our website(s) or by updating your email preferences under "My Profile" in our customer support area, or by following either of the convenient links located at the bottom of any email from Leisure Holding Inc. and its affiliates. Requests submitted through one of these methods are processed and effective immediately.

In addition, you may email a request to support@friendcomm.net with a subject line of "unsubscribe" or reply to any email from Leisure Holding Inc. and its affiliates requesting that your address be unsubscribed. Please be aware that unsubscribe requests submitted this way will take longer to process and may not be effective immediately.

Non-customer communications
As a web site visitor who has requested that we send you email updates, you can update your subscription preferences or unsubscribe through our "Mailing Preferences" page on our website(s). Unsubscribe requests submitted through this form are processed and effective immediately.

In addition, you may email a request to support@friendcomm.net with a subject line of "unsubscribe" or reply to any email from Leisure Holding Inc. and/or its affiliates by requesting that your address be unsubscribed. Please be aware that unsubscribe requests submitted this way will take longer to process and may not be effective immediately.

Other email notifications:

Answer update notifications
You can unsubscribe from your answer notifications through the "My Stuff" section of the support site where you subscribed to the answer.

Site upgrade notifications
You will only receive these messages if you have an active support login with Leisure Holding Inc and its affiliates.

Transactional emails
You will only receive transactional emails from Leisure Holding Inc. and its affiliates when you request information or complete an actual online transaction such as an online reservation, purchase advertising or request information regarding our products and services. There is no need to unsubscribe from these one-time mailings.

Customer support incidents and responses
You will only receive these email responses in reply to specific support requests, or in response to technical issues detected by Leisure Holding Inc. and/or its affiliates proactive monitoring. There is no need to unsubscribe from these interactive mailings. It is highly recommended that you do not unsubscribe from receiving these types of emails as this is our primary means of communicating with our customers, partners and affiliations regarding customer support incidents and responses.

Third party mailings
Occasionally, Leisure Holding Inc. and its affiliates may contract with a third party to communicate on their behalf to the third party's contacts. We do not collect your email address or contact information from this third party, and we do not have access to their mailing list.

Depending on the nature of the third party mailing, we may, in order to comply with applicable laws, provide the third party with a suppression list of contacts to exclude from their list. The third party does not have permission to keep or market to this list, or to use it in any way other than as a suppression list for a mailing they are providing on Leisure Holding Inc. and/or its affiliates ' behalf.

Contacting Leisure Holding Inc. and its affiliates about your privacy
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact us at support@friendcomm.net and include in the subject line of your email "privacy."

Headquarters

Leisure Holding Inc.
1855 W. Katella Ave., Suite 350
Orange, CA 92867
United States
1.888.333.9383

Notification of Changes in This Privacy Policy
Changes to this privacy policy will be posted to Leisure Holding Inc. affiliated web sites. Though we will not change this policy in such a way to significantly reduce a user's expected level of privacy, we do encourage users to return to the privacy policy periodically to review the policy and to consider any changes.

Copyright Infringement Notice
Procedure for Making Claims of Copyright Infringement
If you believe that your work is being displayed on our site in a manner that constitutes copyright infringement, please notify our designated agent and we will promptly remove or disable access to the work in accordance with the Digital millennium Copyright Act. An effective notification will contain the following:

1. Identification of the copyrighted work claimed to have been infringed and the location of the work online.
2. A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law.
3. A statement by you that the information in the notification is accurate, and that, under penalty of perjury, you either are the copyright owner or are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
4. Proper notice should be mailed to the address below or faxed. All notifications must be signed by the copyright owner or authorized agent.
5. Include your mailing address, phone number, email address, and full name.

Proper notice containing the above items should be faxed or mailed to:

Deb Kohls - Vice President
Friend Communications
1855 W. Katella Ave., Suite 350
Orange, CA 92867
Fax: 714-288-8689

Contact Information
For answers to other questions regarding Friend Communications Privacy Statement, please email reservationfriend@custhelp.com or call 1-888-333-9383.

This Privacy Statement is for Friend Communications, Inc., CampingFriend.com, TravelFriend.com and any other trade names of Friend Communications.


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